Purchase policies

By placing an order with us, the customer fully accepts the following policies. We recommend reading them before confirming any purchase.

Catalogue

The options shown do not apply to special dates such as Valentine’s Day or Mother’s Day.

Deliveries

An exact delivery time is not guaranteed. Orders go out on the available route for the requested day, usually between 9:30 a.m. and 4:00 p.m., with possible variations depending on the type of address (home or office).

Order details

It is the customer’s responsibility to provide complete and correct information. In case of address errors, an absent recipient, or other issues beyond our control, the order returns to the studio. The customer may pick it up or request a new delivery at an additional cost, subject to availability.

Payments

The order is processed once payment is confirmed. A digital receipt is sent by email. Available methods: card (via payment link), bank transfers, cash deposits and PayPal.

Cancellations

We do not issue refunds. If a paid order is cancelled, the amount is kept as store credit valid for 1 month.

Products

Arrangements may vary slightly depending on availability. If needed, flowers or materials are replaced with similar ones, respecting the style and value of the design.

Privacy

Customer information is handled confidentially and is not shared without authorization.

Rights

All content is property of the brand and is protected by intellectual property laws.